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Canceling a Pro subscription doesn’t end access immediately. Your workspace stays on Pro through the end of the current paid period, and TalkValue stops the next charge. If you change your mind before that end date, you can reverse the cancellation in one click. This page covers what cancellation does, what it doesn’t do, and how to back out.

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Where to cancel

Settings → Billing → Plan. The plan card shows the plan, its status, the Next billing date, and a Manage subscription button in its footer. Click it to open the Stripe Customer Portal, where the cancel action lives. This card is visible to Admins only. If you’re a Member who needs the subscription canceled, ask an Admin (see Roles and permissions).

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Cancel

1

Open Settings → Billing

Click Settings at the bottom of the left icon rail, then Billing under Organization.
2

Click Manage subscription

A spinner appears briefly, then the page redirects to the Stripe Customer Portal in the same tab.
3

Cancel the subscription in Stripe

In the portal, find the subscription row and click Cancel plan. Stripe asks you to confirm, sometimes with a brief retention prompt.
4

Return to TalkValue

Click Return to TalkValue at the top of the portal. The plan card now shows a CANCELING status badge and an Access until date.

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What cancellation does

Canceling switches the subscription into cancel-at-period-end mode. The plan card’s status badge changes to CANCELING with an Access until date, Admins see a banner reading “Subscription will end on <date> · You’ll keep access until then”, and the next recurring charge is stopped. The workspace, every member, and all data stay on Pro through the end date. No partial month, no proration, no early shutdown. Cancellation does not delete your workspace or data, remove members or invitations, or refund the current period’s charge. If you want the workspace removed too, do that separately on General before the period ends. After the period ends, see Resubscribe.

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Undo the cancellation

While the subscription is in CANCELING mode, you can reinstate it any time before the end date. The cancellation banner shows the deadline.
1

Open Settings → Billing

The plan card still shows the CANCELING badge, and the banner stays up.
2

Click Manage subscription

Open the Stripe Customer Portal in the same tab.
3

Reinstate the subscription in Stripe

On the subscription row, click Renew plan (Stripe’s wording for reverse-cancel). Confirm.
4

Return to TalkValue

The card flips back to ACTIVE. The next charge resumes on the existing anniversary date; you don’t get a new cycle start.

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After the end date

Once the period-end date passes without an undo, the subscription expires. The workspace moves into an EXPIRED state and the next sign-in routes to the resubscribe screen. Workspace data is preserved through the lapse window. See Resubscribe for the reactivation flow and the lapse-window behavior.