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The card on file pays for your Pro subscription and any monthly overage. You manage it through the Stripe Customer Portal, which TalkValue opens in a redirect from the billing page. Stripe handles the card form, fraud checks, and 3D Secure; TalkValue picks the result back up when you return.

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Where it lives

Settings → Billing → Payment method. The card shows your current payment method (brand, last four, expiration) when one is on file, and an Add payment method button when none is. Either way, the right-hand button takes you into the Stripe Customer Portal:
  • Add payment method if no card is on file.
  • Manage in Stripe if a card is already on file.
This tab and these buttons are visible to Admins only. If you’re a Member who needs the card updated, ask an Admin (see Roles and permissions).

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Add or replace your card

1

Open Settings → Billing

Click the workspace chip in the top-left header, then Settings, then Billing.
2

Click Manage in Stripe (or Add payment method)

A spinner appears briefly, then the page redirects to the Stripe Customer Portal in the same tab.
3

Add the new card

In Stripe’s portal, click Add payment method, fill in the card details, and confirm any 3D Secure challenge from your bank.
4

Set the new card as default

On the Payment methods list, open the new card’s menu and pick Make default. Stripe uses the default card on the next invoice.
5

Remove the old card (optional)

Open the old card’s menu and pick Remove. Stripe blocks removing the default, so set the new card as default first.
6

Return to TalkValue

Click Return to TalkValue at the top of the Stripe portal. TalkValue refreshes the Payment method card with the new card.

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What the Stripe Customer Portal can do

Beyond payment methods, the Stripe portal lets you:
  • Download past invoices and receipts as PDFs.
  • Update the billing address used on invoices (for VAT or sales-tax compliance).
  • Update the billing email that receives invoice and dunning emails.
These all live behind the same Manage in Stripe redirect. There’s no separate Manage subscription button for them; everything routes through the portal.

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If the card fails

A failed charge moves your workspace into a PAST DUE state. The subscription stays active for a grace window while Stripe retries. TalkValue surfaces the past-due state on the Billing tab and in the workspace chip. Open Manage in Stripe and add a working card. The next retry goes through and the workspace returns to ACTIVE. If the grace window expires without a successful charge, the workspace moves to EXPIRED and routes to the resubscribe screen on next sign-in. See Resubscribe.