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The card on file pays for your Pro subscription and any usage past your included credits. You manage it through the Stripe Customer Portal, which TalkValue opens in a redirect from the billing page. Stripe handles the card form, fraud checks, and 3D Secure; TalkValue picks the result back up when you return.

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Where it lives

Settings → Billing → Billing details → Payment method. The row shows your current payment method (brand, last four, expiration) when one is on file, and No card on file when none is. The button beside it takes you into Stripe:
  • Add card if no card is on file.
  • Update if a card is already on file.
This tab and these buttons are visible to Admins only. If you’re a Member who needs the card updated, ask an Admin (see Roles and permissions).

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Add or replace your card

1

Open Settings → Billing

Click Settings at the bottom of the left icon rail, then Billing under Organization.
2

Click Update (or Add card)

A spinner appears briefly, then the page redirects to the Stripe Customer Portal in the same tab.
3

Add the new card

In Stripe’s portal, click Add payment method, fill in the card details, and confirm any 3D Secure challenge from your bank.
4

Set the new card as default

On the Payment methods list, open the new card’s menu and pick Make default. Stripe uses the default card on the next invoice.
5

Remove the old card (optional)

Open the old card’s menu and pick Remove. Stripe blocks removing the default, so set the new card as default first.
6

Return to TalkValue

Click Return to TalkValue at the top of the Stripe portal. TalkValue syncs your billing state on the way back, so the Payment method row shows the new card as soon as the page loads.

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What the Stripe Customer Portal can do

Beyond payment methods, the Stripe portal lets you:
  • Download past invoices and receipts as PDFs.
  • Update the billing address used on invoices (for VAT or sales-tax compliance).
  • Update the billing email that receives invoice and dunning emails.
Open billing portal on the Invoice history row and Manage subscription on the plan card both open the same portal.

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If the card fails

A failed charge moves your workspace into a PAST DUE state. The subscription stays active for a grace window while Stripe retries. TalkValue surfaces the past-due state as a PAST DUE badge on the Billing tab and as a Your last payment failed banner across the top of the dashboard. Use Update payment method on the banner or Update on the Billing tab, then add a working card. The next retry goes through and the workspace returns to ACTIVE. If the grace window expires without a successful charge, the workspace moves to EXPIRED and routes to the resubscribe screen on next sign-in. See Resubscribe.