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When a Pro subscription expires, the workspace is moved into an EXPIRED state. Your data is preserved through the lapse window, but no member can use Path, Badge, Spark, or the CLI until an Admin resubscribes. The resubscribe screen at /billing/resubscribe is where that reactivation happens.

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When you land on /billing/resubscribe

TalkValue routes you to this screen automatically when:
  • A Pro subscription is canceled and the period-end date has passed.
  • A subscription lapses because a payment failure exhausted the retry grace window.
The next sign-in attempt after either trigger redirects an Admin to /billing/resubscribe instead of the dashboard. Members are redirected to the same screen but see a message asking them to ask their Admin to reactivate; the resubscribe button is Admin-only (see Roles and permissions). The headline reads “Reactivate your workspace” with the subtitle “Your subscription expired. Resume to restore access — your data is still here.” A summary of what Pro includes appears below.

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Resume Pro (Admin)

1

Open the resubscribe screen

Sign in as an Admin and confirm you’re on /billing/resubscribe. If you weren’t redirected automatically, navigate to the URL directly.
2

Click Resume Pro

The primary button shows the monthly price, Resume Pro — $299. A spinner appears briefly, then the page redirects to Stripe Checkout in the same tab.
3

Confirm or update payment in Stripe

Stripe Checkout pre-fills the card on file from your previous subscription. Confirm to use it, or enter a new card if the old one isn’t valid (expired, replaced).
4

Complete checkout

On a successful charge, Stripe redirects you back to TalkValue. The workspace flips to ACTIVE, and you land on the dashboard.
If anything fails mid-checkout (cancel button, 3D Secure decline), Stripe routes you back to /billing/resubscribe. You can try again with a different card.

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What’s preserved during the lapse

The lapse window is treated as a soft pause. The workspace, events, people, channels, badges, templates, Spark digests, and tags all remain. Members and pending invitations stay on the workspace; they can’t sign in past the resubscribe screen. Integrations (Eventbrite, Luma, Slack) remain connected and pause sync activity. Resubscribing restores access without re-importing or reconnecting anything. After an extended lapse, workspace data may no longer be recoverable. Contact support@trytalkvalue.com if your workspace is empty after reactivating.

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If you’re a Member

When a Member lands on /billing/resubscribe, the screen replaces the Resume Pro button with an alert: “Ask your workspace admin to reactivate. Only workspace admins can resume billing. Your data is preserved — once an admin reactivates, you’ll regain access here.” Forward the URL or sign-in invite to an Admin in your workspace, or use the Members list (Members) before expiration to confirm who currently holds Admin.

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Questions before resubscribing

The resubscribe screen has a “Questions? Connect with our team” button that opens an in-page scheduling widget for a short call with the TalkValue team. Use it if you want to talk through pricing, custom needs, or what’s changed since you last used TalkValue before reactivating.