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Manual search is the reliable fallback for any time the QR scan doesn’t work: lost ticket, screenshot won’t display, scanner can’t focus, camera permission denied. The staff search bar lives at the top of the check-in screen, accepts a partial name or email, and surfaces every matching attendee in a tap-to-confirm card list.
Before you start
  • You’re in Check-in mode on the staff station. See Open on mobile.
  • A print station is selected and Connected in the header. Without one, you can find attendees but can’t queue a badge print.

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Search and check in

1

Tap the search field

The top of the Check-in screen has a Search attendee… field with a magnifying-glass icon on the left. Tap it. The on-screen keyboard opens.
2

Type any part of the name or email

Start typing. The list updates as you type with a short debounce. Three or four characters usually narrows the list to a handful of matches. Search runs against the attendee’s name and email; partial matches at the start, middle, or end all match.
3

Filter to VIP only (optional)

The VIP toggle next to the search field filters the list to attendees flagged as VIP. Useful when you’re staffing a VIP check-in lane and only want to see priority guests.
4

Tap the attendee

Each result is a card showing name, email, ticket type, status (pending or checked in), and VIP flag where applicable. Tap the matching card. The attendee drawer slides up with their full details.
5

Confirm check-in

The drawer’s primary action button is contextual: Print Badge & Check In for standard attendees, Reprint Badge if already checked in, Force Check In if marked not attending. Tap the button to confirm. A toast confirms Checked in & printing badge and the badge job is queued at the selected print station.
You can clear the search by tapping the X on the right of the field. Clearing it returns the main view to a list of recent check-ins from this device’s session.

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What the search matches

A few details that come up when searching:
  • Name and email only. The search field doesn’t match company, ticket type, phone, or job title. To filter on those fields, use the dashboard’s attendee table.
  • Spaces matter the way you’d expect. “jane smith” matches Jane Smith. “smith jane” doesn’t; the search is left-to-right within fields.
  • Email matches partial strings. “@acme.com” surfaces every attendee on the Acme domain. Useful when a guest knows their company email but not how the ticket was registered.
  • Limited to 50 results per search. When a search is too broad to narrow down, the list caps at 50. Add a few more characters to filter further.

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Manual badge print (walk-ins and no-records)

For an attendee who isn’t in the list at all (a walk-in, a guest registered under a different email, or a record that was deleted), use Manual in the check-in header.
1

Tap Manual

The top-right of the check-in header has a + Manual button. Tap it. A drawer titled Print New Badge slides up.
2

Fill the required fields

Type the attendee’s First Name and Last Name (required), pick a Ticket Type from the list (required), and optionally add Email, Company, and Job Title. The ticket types are the same ones imported into the event.
3

Print

Tap Print Badge. A toast confirms Badge printed for <full name>. The print job goes to the selected station and the attendee is logged as a manual print, not added to the attendee list for future scans, but visible in the event’s print history.
Manual prints are useful for press, vendors, sponsors, and on-site walk-ins who didn’t go through Eventbrite or Luma registration. To cancel a check-in you made earlier (wrong person, accidental tap):
1

Search for the attendee

Type their name or email in the search field.
2

Open the drawer

Tap the card. The drawer shows their current status and last check-in time.
3

Tap Cancel Check-in

Open the drawer’s three-dot overflow menu — when the attendee is checked in it includes a Cancel Check-in action (not a primary button). Tap it to revert. The attendee’s status returns to pending.
Cancelling does not retrieve any printed badge. Physically retrieve and discard the badge if the cancel matters.

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Troubleshooting

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Search returns “No results found” for a name you can see in the dashboard

Three checks: typo in your search, the dashboard view is filtered while the staff station is not (or vice-versa), or the attendee was added to the dashboard after the staff page loaded. The staff station refetches the attendee list on each search, so a fresh search picks up newly added attendees within seconds.

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Search returns “No VIP attendees match your search”

The VIP toggle is on but the attendee isn’t flagged VIP. Tap All next to the search field to disable the VIP filter and re-search.

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Tapping Check In shows “No barcode available”

The attendee record has no barcode, common for manually-added entries or some integration imports. Use the + Manual flow to print a badge instead; the attendee’s check-in is logged against the print history.

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Tapping Check In shows “No station selected”

You haven’t picked a print station in the header. Tap the printer chip at the top-left of the header and pick a station. Until one is selected, check-ins can’t proceed because Badge has no print destination.

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Tapping Check In shows “Check-in failed”

Server-side error, usually a transient network glitch. Try again. If it persists, hand the attendee off to a teammate on a different device, since the attendee record is shared and the second device’s session is independent.