Before you start
- You’re in Check-in mode on the staff station. See Open on mobile.
- To print badges, a print station is selected in the header. Without one you can still find and check in attendees, then print their badges later from a print station.
Search and check in
1
Tap the search field
The top of the Check-in screen has a Search attendee… field with a magnifying-glass icon on the left. Tap it. The on-screen keyboard opens.
2
Type any part of the name, email, or company
Start typing. The list updates as you type with a short debounce. Three or four characters usually narrows the list to a handful of matches. Search runs against name, email, company, job title, phone, ticket type, and coupon code; partial matches at the start, middle, or end all match.
3
Filter to VIP only (optional)
The VIP toggle next to the search field filters the list to attendees flagged as VIP. Useful when you’re staffing a VIP check-in lane and only want to see priority guests.
4
Tap the attendee
Each result is a card showing name, email, ticket type, status (pending or checked in), and VIP flag where applicable. Tap the matching card. The attendee drawer slides up with their full details.
5
Confirm check-in
The drawer’s primary action button is contextual: Print Badge & Check In for standard attendees, Reprint Badge if already checked in today, Force Check In if marked not attending, and Check In when no station is selected or its printer is disconnected. Tap the button to confirm. With a station, a toast confirms
Checked in & printing badge and the badge job is queued there. Without one, the toast reads Checked in.What the search matches
A few details that come up when searching:- Wide field coverage. The search matches name, email, company, job title, phone, ticket type, and coupon code, so a guest who remembers only their company email or their ticket type still surfaces.
- Spaces matter the way you’d expect. “jane smith” matches
Jane Smith. “smith jane” doesn’t; the search is left-to-right within fields. - Email matches partial strings. “@acme.com” surfaces every attendee on the Acme domain. Useful when a guest knows their company email but not how the ticket was registered.
- Results load as you scroll. The count above the list shows how many attendees match.
Walk-ins and missing records
For an attendee who isn’t in the list at all (a walk-in, a guest registered under a different email, or a record that was deleted), use Walk-in in the header. What it saves depends on where the event came from.1
Tap Walk-in
The top-right of the check-in header has a Walk-in button. Tap it. On a phone, a drawer slides up: Add Walk-in on an event created in TalkValue, Record Walk-in on an event imported from Eventbrite or Luma.
2
Fill in the details
Type First Name and Last Name and pick a Ticket Type (all required; an event with a single ticket type preselects it). Email is optional. On an event created in TalkValue, the drawer also asks for Company and Job Title. If the event has no ticket types, or they don’t load, Ticket Type becomes an optional text field; a load failure also shows a Retry link.
3
Save the walk-in
- Add Walk-in. Tap Check In. The walk-in becomes an attendee on the event and is checked in, and a toast confirms
<full name> checked in. With a print station selected, the badge prints there too. - Record Walk-in. Tap Record Walk-in. A toast confirms
Walk-in recorded for <full name>. The walk-in lands in the event’s badge print log (Export → Badge print log (CSV) on the event page) and stays separate from the imported attendee list.
Cancelling a check-in via search
To cancel a check-in you made earlier (wrong person, accidental tap):1
Search for the attendee
Type their name or email in the search field.
2
Open the drawer
Tap the card. The drawer shows their current status and, if they checked in today, the time.
3
Tap Cancel Check-in
Open the drawer’s three-dot menu. For an attendee checked in today, it includes Cancel Check-in. Tap it, and a toast confirms
Check-in cancelled. The attendee’s status returns to pending.Troubleshooting
Search returns “No results found” for a name you can see in the dashboard
Three checks: typo in your search, the dashboard view is filtered while the staff station is not (or vice-versa), or the attendee was added to the dashboard after the staff page loaded. The staff station refetches the attendee list on each search, so a fresh search picks up newly added attendees within seconds.Search returns “No VIP attendees match your search”
The VIP toggle is on but the attendee isn’t flagged VIP. Tap All next to the search field to disable the VIP filter and re-search.Tapping Check In shows “No barcode available”
The attendee record has no barcode, common for manually-added entries or some integration imports. Record them with Walk-in instead; the walk-in lands in the event’s badge print log.Adding a walk-in shows “An attendee with this email is already registered”
Someone on the event already uses that email, so the guest is probably registered. Search for the email and check them in from their card.Adding a walk-in shows “Couldn’t confirm the walk-in”
The connection dropped before TalkValue answered, so the walk-in may have gone through. Search for the guest before you add them again.Tapping Reprint Badge shows “Reprinting needs a print station”
A reprint is only a print job, so it needs a destination. Tap the station chip in the header, pick a station, then tap Reprint Badge again.Tapping Check In shows “Check-in failed”
Server-side error, usually a transient network glitch. Try again. If it persists, hand the attendee off to a teammate on a different device, since the attendee record is shared and the second device’s session is independent.Related
- QR scan check-in. The primary scan path; manual is the fallback.
- Open on mobile. Load the staff link on a phone.
- Get the access code. Share the code with new staff joining mid-event.
- Import attendees. Confirm the attendee list is current before doors open.