Before you start
- The event manager has shared the 6-character access code or the deep-link QR. See Get the access code.
- You have a phone or tablet with a modern browser. Chrome on Android and Safari on iOS are the tested combinations.
- The device is on Wi-Fi or cellular data. The staff station calls TalkValue in real time on every scan and search.
Open by URL and code
This is the path staff use when they have just the code, not a QR.Open the staff URL
On the phone or tablet browser, go to
app.trytalkvalue.com/badge/staff. The landing screen is a single card titled Staff Access with six empty input boxes underneath.Enter the 6-character access code
Tap the first input and type the code. The input uppercases each character as you type, so
r4k8zp and R4K8ZP are the same code. The on-screen keyboard shows letters and digits only.Wait for verification
The instant you type the sixth character, the page shows a small Verifying… spinner under the inputs and checks the code against the event. A valid code routes you to the event’s mode picker. An invalid code shows Invalid access code. Please check and try again. under the inputs and clears the boxes so you can re-enter.
Open by QR (faster)
If the event manager printed the Staff Access QR or sent a screenshot:Open the camera or QR scanner
On iOS, point the built-in Camera app at the QR. On Android, point the camera at the QR. Most camera apps detect QR codes automatically. A notification appears at the bottom of the screen with the URL.
Tap the notification
The phone opens the URL in your default browser and lands directly on the event’s mode picker. No code entry needed.
What to expect
A few details that come up often:- No login screen, ever. The 6-character code is the only credential. If a TalkValue login screen appears, you opened the wrong URL. Go back to
app.trytalkvalue.com/badge/staff, notapp.trytalkvalue.com. - The session is per-tab. Closing the browser tab or quitting Safari ends the session. Re-opening the same URL puts you back at the code-entry screen, unless you opened by QR (in which case the deep link sends you straight to the mode picker).
- The code scopes you to one event. You can’t switch to another event from inside the staff UI; only by entering a different code on
/badge/staff.
Mobile setup tips
A few practical setup notes for an event day:- Use the device camera, not a separate scanner app. The QR scanner inside Check-in mode is part of the page. It opens when you tap Scan Ticket. It needs camera permission, which the browser asks for the first time. Granting permission once persists for the session.
- Keep the device on Wi-Fi or cellular. The staff station calls TalkValue on every scan and search. If the network drops mid-event, reconnect to resume.
- Turn off auto-lock for the device. The browser tab needs to stay open for the scanner to keep working. Disable auto-lock or extend the screen timeout to the maximum.
- Charge fully before doors open. Running the camera scanner for a few hours drains a phone battery noticeably faster than typical usage.
Troubleshooting
”Invalid access code”
Double-check the 6 characters:0 (zero) vs O (letter), 1 (one) vs I (capital I), 5 vs S. The code only accepts letters and digits, and the input pattern enforces this. If the code still rejects after a careful re-type, ask the event manager to confirm. The code may have been read off the wrong event page.
”Failed to verify access code”
The device lost network connectivity between typing the code and the server response. Reconnect to Wi-Fi or switch to cellular, then re-enter the code.Mode picker shows the wrong event name
The code unlocks exactly one event, so a wrong event name means you typed a different code. Tap the browser back button and re-enter the right code.The browser keeps redirecting to a login screen
You’re on the wrong URL, likelyapp.trytalkvalue.com (the dashboard) instead of app.trytalkvalue.com/badge/staff (the staff entry). Open a fresh tab and use the exact URL above, or scan the QR.
Related
- Get the access code. Where the event manager finds and shares the code.
- QR scan check-in. Scan attendee QR codes with the device camera.
- Manual search check-in. Search by name or email when scanning fails.
- Access codes. Concept page covering security model and scope.
