Before you start
- Workspace Admin role. Only admins can reconnect integrations or restart imports.
- For a
DISCONNECTEDevent: a working integration of the same provider in Settings → Integrations, inCONNECTEDstate. If the integration is also disconnected, reconnect the provider first via Connect Eventbrite or Connect Luma.
Recognize the state
Open the event page in the Badge dashboard. The alert banner at the top tells you what happened:| Alert title | Sync status | Trigger | Recovery action |
|---|---|---|---|
| Integration disconnected | DISCONNECTED | OAuth credential severed on provider side | Reconnect |
| Sync failed | FAILED | Last sync attempt errored (transient or provider issue) | Retry |
| Import failed | PENDING (no active job) | Initial import did not complete | Retry |
Reconnect vs Retry), but every path opens the same recovery dialog. Background details on each status are in Sync status.
Reconnect a DISCONNECTED event
Click Reconnect in the event alert
On the event page, click Reconnect in the Integration disconnected banner. The Reconnect dialog opens.
Confirm the integration to use
The dialog looks up
CONNECTED integrations of the same provider as this event:- One found. The dialog shows the integration as a card with the account email and a green Connected badge. Click Reconnect with this account to re-link the event.
- None found. The dialog shows an empty state with a Go to integrations button. Open Settings → Integrations, reconnect the provider, return to the event, and click Reconnect again.
Retry a FAILED sync
AFAILED event is a temporary problem. The integration is still healthy, but the last sync attempt errored.
Click Retry in the event alert
On the event page, click Retry in the Sync failed banner. The recovery dialog opens with the same connected-integration card shown for
DISCONNECTED.Confirm the retry
Click Reconnect with this account. Badge re-runs the sync. The toast confirms
"Reconnecting event" and the page refreshes with the latest data.Escalate if it keeps failing
If
FAILED returns immediately after a retry, the underlying issue is likely on the provider’s side or with the integration credential. Contact support with the event name and the timestamp of the failure.Retry a stuck PENDING import
While an import runs,PENDING is the expected state and the event page shows live progress. If PENDING persists with no active job, the initial import never completed.
Click Retry in the Import failed alert
On the event page, the banner reads Import failed with a Retry button. Click it. The recovery dialog opens with a slightly different title (Set Up Sync) but the same connected-integration card.
Troubleshooting
No integration found in the Reconnect dialog
The dialog filters to integrations inCONNECTED state only. A DISCONNECTED integration in Settings → Integrations won’t appear. Reconnect the provider first, then try again.
Reconnecting succeeds but sync stays DISCONNECTED
The integration credential is healthy on the TalkValue side but the provider rejected it again, usually because permission was revoked on the provider’s dashboard or the OAuth scope was reduced. Reconnect the provider from scratch, then run Reconnect on the event one more time.Related
- Sync status. The full status reference behind every alert.
- Add an event. Start fresh if you’d rather re-add the event than reconnect.
- Connect Eventbrite. Fix the upstream Eventbrite integration.
- Connect Luma. Fix the upstream Luma integration.
- Import attendees. What the resync actually does once it runs.