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QR scanning is the primary check-in path in TalkValue Badge. Staff tap Scan Ticket, point the camera at the attendee’s QR code (printed on a ticket or shown on a phone), and confirm a single drawer to check the attendee in and queue a badge print at the paired station. End-to-end, a clean scan takes a few seconds.
Before you start
  • You’re in Check-in mode on the staff station. See Open on mobile.
  • A print station is selected in the header. The header shows the station name plus a Connected status indicator. If it shows No Station or Disconnected, tap the printer chip and pick a station; scanning is disabled until one is selected.
  • The device camera is granted browser permission. The first scan attempt prompts for it.

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Scan an attendee

1

Tap Scan Ticket

The blue Scan Ticket bar is pinned to the bottom of the check-in screen. Tap it. A full-screen scanner opens with a viewfinder in the middle.
2

Grant camera permission (first time only)

The browser asks for camera access. Tap Allow. The viewfinder turns on and starts scanning. iOS Safari and Android Chrome remember the permission for the session.
3

Point the camera at the QR

Hold the device 10 – 30 cm from the QR. The scanner reads the code and the screen transitions to the attendee drawer within a second of a clean read. There’s no “snap” or shutter button; the scanner reads continuously.
4

Confirm the attendee

The drawer shows the attendee’s name, email, ticket type, VIP flag, and any prior check-in time. Verify the details match the person in front of you, then tap the drawer’s primary action to confirm. The button is contextual: Print Badge & Check In for standard attendees, Reprint Badge if already checked in, Force Check In if marked not attending. A toast confirms Checked in & printing badge and the badge job is queued at the selected print station.
5

Close the scanner or scan the next attendee

The scanner stays open after confirming a check-in, ready for the next person. Tap Close Scanner to return to the check-in screen, or keep pointing at the next QR.
The scan delay between consecutive reads is 2 seconds, which keeps the scanner from double-firing on the same QR if it lingers in the viewfinder.

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What the QR encodes

The QR on the printed ticket or in the attendee’s email encodes the barcode that uniquely identifies the attendee inside Badge. The staff scanner reads that value, calls the API to look up the attendee, and shows the drawer. Two practical consequences:
  • A wrong QR shows “Attendee not found.” If a guest hands over a ticket for a different event, or an old screenshot from a previous registration, the lookup fails. Fall back to Manual search check-in.
  • The same QR scans on every staff device. Multiple staff can scan the same event independently. There’s no device pairing, only the access code.

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Re-prints and force check-ins

The same scan path covers two edge cases without leaving the scanner:
  • Re-print. If the attendee was already checked in, the drawer shows their prior check-in time and the action button reads Reprint Badge. Tapping it queues a new badge to the print station without altering the check-in record. A toast confirms Reprint requested.
  • Force check-in. If Badge flags the attendee with a soft warning (already checked in, ticket marked as not attending), the drawer surfaces the warning and offers a Force Check In button. Use it when you’ve verified the person in front of you matches the record. The toast confirms Force checked in & printing badge.

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Cancelling a mistaken check-in

The attendee drawer also has a Cancel Check-In action when an attendee is checked in. Use it to undo a wrong check-in immediately. The attendee returns to the pending list. Cancelling does not retract any printed badge; physically retrieve and discard the badge.

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Troubleshooting

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”Camera permission denied”

Browser blocked camera access. Open the device’s site settings for app.trytalkvalue.com, set Camera to Allow, then retry. On iOS Safari, the toggle is in Settings → Safari → Camera → Allow.

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”No camera found”

The device doesn’t expose a usable camera to the browser, usually because another app holds the camera. Close any other camera-using apps (FaceTime, Zoom, Instagram), then retry.

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”Camera is in use”

Another tab or app is using the camera. Close them and tap Retry in the scanner.

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”Attendee not found” on a valid-looking QR

Three possibilities, in order of likelihood: the ticket is for a different event, the QR is from a cancelled or refunded registration that’s no longer in the attendee list, or the QR encodes a non-barcode value. Fall back to Manual search check-in and look the attendee up by name or email.

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”No barcode available” when tapping Check In

The attendee record exists but doesn’t carry a barcode, common for manually-added attendees and some Luma free events. Use the Manual entry path from the check-in header instead, which prints a badge based on typed details.

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Scanner opens but won’t pick up the QR

Three quick fixes: improve lighting (a dim QR doesn’t scan), hold the camera further back so the full QR fits in the viewfinder, and clean the camera lens.

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”Check-in failed”

A network or server error during the check-in call. Try again. If it persists, switch to a different device on the same access code, since the attendee record is shared across all staff devices.