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Every synced event and channel has one of four sync statuses: PENDING while an import or retry is running, ACTIVE while data is flowing live from the provider, FAILED when the last sync attempt errored, or DISCONNECTED when the integration credential is severed.
TalkValue tracks the health of the link between a synced item and its provider (Eventbrite, Luma, Slack, or HubSpot) with a single sync status. The same four states apply wherever a provider feeds TalkValue: Badge events, Path events, and Path channels. The status drives the badge on the item card, the alert at the top of the detail page, and what recovery action you’re offered. Each value maps to a specific recovery action, summarized below. The examples here follow a Badge event. In Path, you recover with the Re-sync button in the event or channel header.

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The four states

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PENDING

An import or re-import job is in progress, or a retry is queued. Attendees are streaming in but the live count may not match the provider yet. You’ll see this immediately after Import Event or after a Retry triggered from a failed event. Wait for the job to finish. The event page shows a progress view while a job is running. Edge case: if PENDING persists with no active job (the initial import failed before completing), the event page surfaces an Import failed alert with a Retry button. See Recovering from disconnect.

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ACTIVE

The integration is healthy and attendee data is syncing live. New registrations, cancellations, and field edits made on the provider side flow through automatically. The event card shows a green Synced indicator. In Badge, the event’s Attendees table auto-refreshes every 30 seconds while this state holds. No action needed. This is the desired steady state during the event window.

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FAILED

The last sync attempt errored, usually a transient provider issue or a temporary network problem. The event page shows a Sync failed alert with a Retry button. Click Retry in the alert, then Reconnect with this account in the dialog to re-run the sync. If it keeps failing across multiple retries, contact support.

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DISCONNECTED

The integration credential linking this event to its provider has been severed, usually because the workspace admin revoked it on the provider side or the OAuth token expired and was not refreshed. The event page shows an Integration disconnected alert with a Reconnect button. Recovery: reconnect the provider in Settings → Integrations, then return to the event, click Reconnect, and confirm with Reconnect with this account. Full walkthrough in Recovering from disconnect.

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Where the status appears

  • Event list card. Color-coded badge on each card.
  • Event detail page. Alert banner at the top when status is FAILED, DISCONNECTED, or PENDING without an active job; Synced indicator pill in the header when ACTIVE.
  • Reconnect dialog. The alert’s action button opens a dialog that re-pairs the event with a connected account without leaving the page. It is titled Reconnect Event, or Set Up Sync when an import stopped partway.

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Recovery summary